FAQs

Here are answers to your most frequently asked questions. If you can't find an answer to your question here, please contact us.

Contract Farming

If you're a business that purchases fresh produce in whole sale quantities (50 -100lbs per item); you may contact us so we can guide you through the next steps. We will need to have a consultation with you to determine the items you require, the quantities and the frequency of the supplies. If there's a decision to proceed after this initial consultation, we will also share with you our standard contract so we may commence the review and finalisation process.

If you would like to have an initial discussion about this, please contact us.. to get the process started.

If you're a large scale farmer and wish to become one of our suppliers, you may contact us to guide you through the next steps. Our background check and approvals process for working with farmers is very stringent as we take our commitment and promises to our buyers very seriously. You will be required to complete our supplier application process, providing us with details about you and your farming business. You will also given a copy of our standard contract to make you aware of our terms as well as for your review. Once you pass our background checking process meet our other requirements and you also wish to work with us, will will further advise you on the next steps.

If you would like to have further discussions with us, please contact us.. so we can walk you through the process.

This will be determined by the items that are included in the contract and the timeframe for growing these items. A standard two weeks is added on to the growing period to facilitate preparation and planting activities. The contract will state clearly the dates that you will start receiving your first delivery for each item.

Our contract farmers receive several benefits once they decide to work with us. These include:

  • Greater access to markets all year round, with a consistent price
  • Access through our network to other farmers to share ideas
  • Access to new and best practices introduced to our farmers to build their competitive edge

Please get in touch with us if you would like to get more details on the benefits of working with us.

Making the decision to work with us as your trusted supplier for your fresh produce will lead to several benefits:

  • You will receive a consistent supply of the items you require in the desired quantities all year round
  • We will never call you to say we can't deliver
  • You will get a standard price for the produce for at least 12 months, allowing you to plan ahead for your business
  • You will have the benefit of fresh, high quality produce from a wide range of expert farmers all across the island, without the hassle of many farmers and resellers

If you would like to get more details about the benefits of working with us to satisfy your fresh produce requirements, please contact us.. and we can set up a consultation at a time that works for you.

Selling online with FarmLinkr

To become a seller on FarmLinkr, first you will need to Open a Store. This is a simple process of just filling out a form that provides us with your details. Once you create your store, you can choose to sell to households (small quantities per buyer), or to other businesses (large quantities per buyer). Both options are available on our platform. After completing this process, we will be able to guide and assist you with completing the set up and customisation of your store, listing of your first produce and sharing your store on social media. We do marketing of all our vendors and produce on our platform to bring sales for our vendors.

FarmLinkr is open to sellers of agricultural produce selling wholesale to other businesses or retail to households. We welcome farmers, exporters, wholesalers, retailers and other businesses involved in the sale of fresh agricultural produce.

Yes. We charge a pay-per-sale commission of 20% on each sale from the platform. This includes all the great features we provide such as marketing, upkeep of the platform, your online store features and the payment gateway processing. There are no hidden charges and additional fees charged by FarmLinkr. The payment gateway processing is provided via NCB who have their own charges. These add up to approximately 5% and are included in the overall 20% that we charge.

Buyers can contact you directly through FarmLinkr ' queries will go directly to the email address you provide. We will also store any messages sent to you in "My Account," just in case.

No. There’s is no limit to the number of items you can list and there’s no fee for listing your items in your online store; so get started right away and make your listings visible online.

To accept online payment you simply need to Create and Publish at least 1 listing on the site of the item you wish to sell. Payments for your listed items will be accepted by FarmLinkr from shoppers using any of the major international debit or credit cards (VISA or Mastercard), as well as the local Keycard. To receive the funds from sales to your Store, you will need to provide us with you local bank account details. Simply log into your FarmLinkr online store, Go to My Account, Select Billing Info on the left side of the page and fill out your local bank information.

Please note: If you've listed an item on FarmLinkr but don't see the item appearing on the site, then the item is not yet available for purchase. To change this, simply go to "My Account/Manage Listings" and click the cog below your listing to "Edit." Then, at the bottom of the Listings details page, click "Publish". Make sure you have a quantity in the stock section. Your items won't appear on the site if it is out of stock.

The Payment Gateway is run by First Atlantic Commerce (FAC) in collaboration with NCB. Consequently, NCB has a series of charges for using the service. These add up to approximately 5% and are included in the overall fee that is charged by FarmLinkr of 20%.

Payments are made to Vendors after orders have been delivered to the customer. Please be sure to click Confirm Shipping from the Vendor Portal when you are about to make delivery or have dispatched your order. After you confirm that you have made your delivery, this initiaties the process of your payment being directly transferred into your local JMD bank account. Payments are done twice weekly on a Monday and Friday for all orders that were already delivered to the customer at the time of payment. Once your payment is submitted to your bank, you will rceive a confirmation email from FarmLinkr. Please allow 24 - 48 hours to see your funds into your account. Some payments will be received instantaneously once sent.

Listings should be live and searchable by FarmLinkr users within 5 minutes, although sometimes it may take up to 20 minutes to appear in all searches across our network. If you don't see your listing(s) on the site after more than 20 minutes, please contact us..

Buying online with FarmLinkr

Once you've found an item you want to buy, click on the "Add to cart" button. Clicking "Add to cart " will place the item in your shopping cart. When you're done shopping, simply click the "Checkout" button to be redirected to the Delivery and payment card details Checkout pages. Follow the simple steps to pay for your purchase(s). When you're done paying via MasterCard, Visa or KeyCard, you'll receive an order confirmation message. You will also receive an order confirmation email with the details of your order.

All sellers are encouraged to send within 1-3 days. All sellers have agreed to ship within 7 days, although this may not always be possible. Please check the seller terms before purchasing.

If your purchase never arrives, you're eligible for a full refund under our purchase protection policies.

Yes. If your purchase never arrives, you're eigible for a full refund. You should first contact the Seller to report the issue and give them the opportunity to resolve it, or request a refund. They will then notify us and a refund will be issued. If you do not receive a positive response from the Seller, you can contact FarmLinkr directly. We will then promptly investigate the issue with the Seller and issue a refund on resolution.

Yes. If you are living overseas and wish to buy local produce for your family and friends in Jamaica, you can shop with us. Order from the stores on our website and then provide the delivery address for your family member or loved one in Jamaica and the delivery will be made to them.

Payments

Yes. FarmLinkr uses a payment solution that is powered by First Atlantic Commerce (FAC). FAC's platform provides a multi-layered, secure payment gateway that is equipped with all the latest technology for online transactions and includes features such as 3D Secure technology for processing online payments. FAC's secure technology provides encryption that keeps transactions secure from start to finish. If you want to know more about the security FarmLinkr provides, feel free to visit our Security page.

No. You don't need a PayPal account to shop on FarmLinkr. Payments are accepted from any of the major international debit or credit cards (VISA or Mastercard), as well as the local Keycard.


Yes! For your convenience, un-purchased items will remain in your basket until you decide to remove them or someone else purchases the item. These items will remain in your basket even if you close your browser and come back the next day.

Make sure to register with us as a buyer so your details can be saved on your account. To register, click Account, then "Register for free" You can Register with Facebook, which is super easy or start afresh by just entering your details and a password in the form.

If you buy something that never arrives, you are eligible for a full refund under our purchase protection policies. If the item you receive is significantly different from what is described and you are not satisfied, you should contact the Seller to indicate your concerns ad give them the opportunity to resolve the issue. If after discussions with the Seller you're still not satisfied, you can contact FarmLinkr directly. We will promptly investigate the issue with the Seller to arrive at a resolution. This could include a replacement of your items or a store credit.


General Site Usage

Your username and password ensure that no one but you can access your personal details. This helps to keep your information safe and secure. Do not share your username and password with anyone.

Click the store name or seller name below the price of each item, which brings you to the store's page. Here, you will see the 'contact seller' option immediately below the name of the store. Alternatively, after selecting your preferred item, scroll to the bottom of the product information page, after Delivery, Returns and Review information; there you will see the seller's profile with an option to contact the seller. This will open up the Contact Seller window where you can type your message for the seller.

If you are signed in to FarmLinkr, you can click the (HEART) icon on any product thumbnail image or product page to add it to "My Favorites." The heart will change colour, to show that the item has been saved to your Favorites list. You can access this list anytime by clicking "Favorites" in the top navigation. To remove an item from the list, simply click the (HEART) icon again.

Please contact us providing the title of the content and screen name of the user. Even better, cut and paste the URL of the listing (the text starting "http://" in your web browser window) into the message.

We promise to investigate and get back to you promptly. If we find that a FarmLinkr user (buyer or seller) has been using the site in appropriately, we reserve the right to suspend that person's account indefinitely.

If you didn't receive your account verification email after you've created your store /account, you can make a request for a new verification email to be sent to you by visiting the following link:

https://www.farmlinkr.com/auth/resendverification?email=ENTERYOURCORRECTEMAILADDRESS HEREINLOWERCASE

Paste the above link into your browser and your verification email will be resent. You will need to enter your correct email address after the equal sign before pasting the link into the browser. You will also need to have us ensure your email on your account is correct, before you request the verification mail be resent. So send us a request to change/update your email at support@farmlinkr.com, if you feel there was an error with your email address on your account. We're happy to just check it for you to be sure.

Once you have access to your account, you will be able to change and update your account details yourself by simply logging into your account with your username and password.


Managing Listings and My Account

Sign in to FarmLinkr, click "My Accounts," and then click the "Listings Manager" link. Find the listing you want to remove and click the drop down arrow beside the cog icon at the base of the listing and then select "Delete".

Yes. If after your item was sold it is now out of stock, you will first need to update your stock quantities for the item to be shown on the website again. Simply go to "Listings Manager" in the "My Accounts" section, find the listing you'd like to repost, and click the drop down arrow beside the cog at the base of the listing, select "Edit" update your stock quantity and click "Publish" at the bottom of the page.

You can easily change your listing at any time. Sign in to FarmLinkr, click "My Account," and then click "Listings Manager." Find the listing you want to change, then click the drop down arrow next to the cog/gear (below the main image for your listing) and select "Edit" to make your changes. Click Preview or Save as Draft if you wish. Once you’re done, click "Publish" which will take you to a confirmation page if you've updated your listing successfully.

Sign in to FarmLinkr, click "My Account," and then go to "Listings Manager." Find the listing you want to change, then click the drop down arrow next to the cog/gear (below the main image for the listing) you want to reclassify and select "Edit" to make your changes. Simply change the classification or category to the one of your choice. Once you’re done, click "Publish" which will take you to a confirmation page if you've updated your listing successfully.

As long as it takes, we don't mind. Your listing will remain on FarmLinkr until your item sells.

At the bottom of every email from FarmLinkr, you'll find instructions for managing your email preferences. You can also go to the Members section and click "My Email Subscriptions" to manage your email settings.

Sign in to FarmLinkr, then click "Account" to view and edit your personal details. When you're done, just remember to click "Save & Update."

Please contact us with your request and we'll remove it for you.

On the sign in page, click forgot password and you'll be asked to submit your email address (the same you registered with FarmLinkr on). You'll be sent a temporary password via email, use it to sign in. Once you’ve successfully logged in, change your password to one that you will be able to remember. Be sure to click “Update” once you’re done.

Sign in to your account on FarmLinkr. Click “Account in the top navigation bar to enter the “My Account” section, click “Details”, scroll to the bottom and enter the new password in the “Password” and “Confirm Password” text boxes. Click “Update” to save your changes. You will receive a message indicating that your changes have been updated.